Fighting technical issues and handling complex IT situations can be stressful, especially if you’re doing that alongside running your business. If left unsolved, IT issues can begin to impact your operations, reputation and customer experience. But, it doesn’t need to be this way!
With Managed IT Support from Provident IT Solutions, you’ll gain access to a dedicated team of IT experts ready to solve your IT problems before you even notice them. Based in Melton Mowbray, Leicestershire, our friendly IT support team specialise in providing managed services and IT support in Leicester and surrounding areas.
Fighting technical issues and handling complex IT situations can be stressful, especially if you’re doing that alongside running your business. If left unsolved, IT issues can begin to impact your operations, reputation and customer experience. But, it doesn’t need to be this way!
Managed IT Support (a.k.a Managed Services) is a completely different animal from traditional IT Support. If you have a traditional IT Support provider, then their goals simply aren’t aligned with yours. In other words, they profit when things break, or when your users need help. Our Managed IT Support services flips the script.
It's in our best interest to keep your IT systems running smoothly! Our Managed IT Support service includes proactive monitoring, maintenance and IT support for one fixed monthly fee per user, it's as simple as that.
We use sophisticated tools that provide us with real-time alerting, patch management, reporting, IT automation and more, leaving you to get back to running your business without the hassle of IT stress.
We pride ourselves on being personable and down to earth, with a dedication to providing friendly, unbiased and transparent advice. We build lasting relationships with people, instead of just providing IT Support services within businesses.
Situated in Melton Mowbray, Leicestershire, we serve clients across the East Midlands including in Leicester, Derby, Nottingham and surrounding villages and towns, offering award-winning remote, on-site and after-hours IT Support.
We work with small to medium size businesses in all kinds of different capacities, with a proven track record for improving productivity, increasing security and reducing IT spend for our clients. Throw any technical challenge our way, and watch us thrive!
With over three decades of combined IT experience, we’re able to resolve issues swiftly and let you get back to what you do best.
Some IT companies can make it difficult to leave them, but not us. You’re free to change and we'll help you do so.
With a keen eye for detail, we’re able to help ensure that all areas of your IT systems are effective, efficient, and secure.
We can look after as much or as little of your IT as you need us to, from PCs to Servers and from Broadband Lines to Phone Systems.
All of us enjoy building relationships with our clients, if you prefer to deal with a specific person for all of your needs, no problem!
We offer remote monitoring & management for all devices to alert us (and you) of any problems, before they cause damage.
Most businesses don’t shop around for outsourced IT support because they love IT. They do it because something broke, someone left, or a renewal landed with a number that made them wince. Fair enough.
So here’s the difference. When you call us, a real engineer answers and they can see your setup before you’ve finished explaining. Is your email hosted with us? Then we can check the mailbox. Is the wifi dropping in the back office? We can log in and look, rather than guessing down the phone.
We also know Leicester. We know the business parks around Meridian, the converted mills in the city centre, the industrial units out towards Coalville where the broadband has “always been like that.” That local knowledge matters when something needs a pair of hands on-site rather than a remote session.
What you get is a partner, not a vendor. We’ll tell you when a new laptop isn’t worth buying, when a cloud migration will save you money, and when the “quick fix” your last provider suggested is actually the reason your system crawls every Monday morning.
Small business IT support shouldn’t be a menu of chargeable extras where every phone call starts a timer. Our managed service is one monthly package, and here’s what’s inside it.
Call, email or raise a ticket and it’s covered – no per-incident charges, no “that’s outside scope” surprise on the invoice. Password resets, printers, Outlook weirdness, Teams not playing ball: all fair game. We’d rather you rang us about the small stuff than sat on a problem for three weeks until it became an outage.
Some jobs need a body in the room. We attend your Leicester office for scheduled visits and for anything that can’t be sorted remotely, new starters’ desks, network cabling, hardware swaps, or that one monitor nobody can make work. Travel within Leicestershire is included in your fee.
Your devices, servers and backups are monitored around the clock, with alerts that actually reach a human. Disk space, failed backups, dodgy updates, unusual logins – we see them early. It’s the least glamorous part of IT and the one that saves you the most money. If you want a sense of what good looks like, the NCSC’s advice for small and medium organisations is a genuinely useful read.
Licences, mailboxes, shared drives, Teams, SharePoint permissions, MFA, conditional access, spam and phishing policy – all handled. We also sort the tedious stuff: leavers losing access the same day, new starters set up before their first coffee, and licence costs trimmed when you’re paying for plans nobody uses.
Need eight laptops, a firewall and a proper wifi setup? We spec it, source it, configure it and hand it over ready to work. No markup games and no mystery “consultancy” line on the invoice. You get a recommendation with a reason behind it, and we’ll happily explain why the cheaper option is fine for a five-person office.
Once a quarter we sit down with you (in person or on Teams, your call) and look at where your IT is going: hardware refresh dates, security gaps, growth plans, the Windows 11 question, what happens when you hire in Leicester rather than remotely. You get a rolling budget, so replacing a server in 2027 isn’t a shock in 2027.
Ah, the bit everyone scrolls to. Here’s the honest version.
Most managed IT contracts are priced per user, per month, and are priced depending on what you need. That covers the helpdesk, monitoring, on-site attendance within Leicestershire and the strategy work. Hardware and software licences are passed through at cost, shown clearly. No hourly billing for support calls, that model encourages providers to be slow, and we’d rather be quick.
Our targets are transparant and published for most issues, with critical outages prioritised above everything. They’re written into your agreement, and we report against them. If we miss them, you’ll hear it from us first.
A legal firm in Leicester with around 30 staff and 45 devices was running on a patchwork of ageing hardware, a shared drive nobody could find anything in, and an IT provider who only appeared when something had already broken. Staff were losing dozens of hours a week each to slow logins and file access. Backups were being “checked” by hope.
We replaced the old setup with new up to date infrastucture, moved email and files into Microsoft 365 with proper permissions, set up multi-factor authentication, and put monitoring on every device. We also gave the team a proper helpdesk route instead of the “ask John on the end of the row” system, and ran a short awareness session on phishing after a suspicious invoice email did the rounds.
Within a month, reported IT issues dropped by 27%. Their monthly IT spend became predictable, the director stopped fielding 7am phone calls about email, and hardware replacement now sits on a rolling plan rather than happening in a panic. Full case study available on request – we’d rather show you the detail than claim a miracle in a headline.
We support businesses across Leicester city and the wider county, including Oadby, Wigston, Blaby, Syston, Loughborough, Hinckley, Market Harborough and Coalville – plus all postcodes LE1 to LE19. If you’re on an industrial estate on the edge of the county, we almost certainly drive past you on the way to someone else. We also look after clients in Nottingham, Derby and across the East Midlands, but Leicester is our backyard.
Not at all. We cover the whole of Leicestershire, and most support is delivered remotely anyway – the difference is that when you need someone on-site, they’re a short drive away rather than a train journey and a day of your time.
A typical takeover runs over a few weeks, depending on how much needs untangling. We audit first, agree a plan, then move in stages so nobody’s left without email for a morning. Your old provider’s cooperation is helpful but not essential.
No – attendance at your Leicester or Leicestershire premises is included in your monthly fee, along with the travel. Projects like office moves or a full server replacement are quoted separately, in advance, with no surprise extras.
Yes. We’ll assess you against the NCSC Cyber Essentials controls, close the gaps and walk you through certification. Plenty of Leicester businesses now get asked for it by clients and insurers.
If your current setup involves crossed fingers, a server in a cupboard, or a provider you only hear from when the invoice arrives, it’s worth 20 minutes of your time to compare notes. We’ll ask about your business, look at what you’ve got, and tell you honestly whether we can improve it, and roughly what it would cost.
No hard sell, no jargon, no slides. Just a conversation with people who’ve been doing this for two decades and still quite enjoy it.
Rest easy knowing that your IT infrastructure is in safe hands. We’ll ensure that your systems are always running smoothly, allowing your business to thrive. Let us take care of your IT, so you can focus on what you do best.
At Provident IT Solutions, our clients’ satisfaction is our top priority. But don’t just take our word from it – take a read of our glowing reviews from our valued clients, and find out why they trust us for their IT needs.
